Information
At Biogeneticts, we are dedicated to providing top-quality peptides for research purposes. We pride ourselves on our rigorous quality control and commitment to customer satisfaction, ensuring that our products meet the highest standards. Explore our frequently asked questions to learn more about our products, processes, and how we can support your research endeavors. We believe in building long-lasting relationships with our customers, doing everything in our power to ensure satisfaction even after products are delivered.
Frequently asked questions
Understanding our products and processes is key to a smooth research experience. Here, we address the most common questions our customers have about peptides, ordering, and support. Our approach is rooted in quality and integrity, ensuring that everything we do reflects our commitment to excellence. We aim to clarify the steps a customer takes from placing an order to receiving their peptides and how we ensure satisfaction should any issues arise. If you don't find your answer here, our team is ready to help!
What are peptides?
Peptides are short chains of amino acids linked by peptide bonds.
How do peptides work?
Peptides work by interacting with specific receptors on the surface of cells, triggering various biological processes, laboratory and scientific studies have shown.
Do your products meet quality standards?
Yes, our products are manufactured to the highest quality standards and undergo rigorous third-party testing to ensure their purity, potency, and safety. However, our research chemicals and peptides are intended for research purposes only and are not for human consumption.
How should I store peptides?
Peptides should be stored in a cool, dry place away from direct sunlight. For long-term storage, it’s recommended to keep peptides in a freezer at -20°C. Always refer to the specific storage instructions provided with each product.
How can I place an order?
You can place an order directly through our website when buying peptides online. Simply browse our product catalog, add the desired items to your cart, and proceed to checkout. For any assistance, feel free to contact our customer support team.
What payment methods do you accept?
We accept a variety of payment methods, including major credit cards (Visa, Mastercard, Discover) and bank transfers. For more details, please visit our Payment Information page.
Do you ship internationally?
No, currently we no longer offer international shipping.
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this number to track your order through the carrier’s website.
What is your cancellation/return policy?
To initiate a return or order cancellation, please contact our customer support team with your order number and reason for the return. For more details, visit our Return Policy page. Please note that a 10% processing fee will be deducted from the cancellation, return, or refund amount. These fees are charged by processors and are not reimbursed to Biogeneticts. We apologize for any inconvenience.
What if I have a problem with my order?
If there’s an issue with your order, reach out to your shipping courier first, then let our customer support team know as soon as you can. We’re here to help resolve any problems and make sure you’re satisfied, embodying our commitment to your satisfaction even after products are delivered.
How can I contact customer support?
You can reach our customer support team via the Contact Us page on our website, by email at Biogeneticts@gmail.com. We are here to assist you with any questions or concerns.
Are there any discounts or promotions available?
We periodically offer discounts and promotions to our customers. To stay updated, subscribe to our newsletter or follow us on social media for the latest deals and offers.
If you have any other questions that are not covered here, please feel free to contact us. We’re here to help!
FDA Disclaimer: The statements made within this website have not been evaluated by the US Food and Drug Administration. The statements and the products of this company are not intended to diagnose, treat, cure or prevent any disease.
Biogeneticts is a chemical supplier. Biogeneticts is not a compounding pharmacy or chemical compounding facility as defined under 503A of the Federal Food, Drug, and Cosmetic Act. Biogeneticts is not an outsourcing facility as defined under 503B of the Federal Food, Drug, and Cosmetic act. All products are sold for research, laboratory, or analytical purposes only, and are not for human consumption.